19. Customers/ Clients

UK Publicly Traded Firms

19.1 Who are the principal customers or clients? Provide demographics.
19.2 If individuals, provide as much information as possible about top customers/clients or demographics of key customers/clients.

Iden­ti­fy­ing cus­tomers and clients is impor­tant when try­ing to under­stand how your tar­get firm operates. Do they have many cus­tomers, or just a few? Are they highly iden­ti­fi­able clients such as Wal-Mart?  In their campaign at Ravenswood, the Steelworks were able to prevent major beer and soft drink firms from using nonunion aluminum for the cans during their lockout.

Workers are the best source for identifying customers and clients. Some information may be found on the company’s Annual Return available from Companies House WebCHeck and the company web site.

Panjiva can also be used to identify customers.

You might also learn about customers and clients from industry publications. Refer to Question 14.